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Frequently Asked Questions

We’ve compiled a list of Frequently Asked Questions. If you can’t find the answer you’re looking for, call us at 1-855-236-6125 or email us at

How can I get my order confirmation email resent?

If you did not receive a confirmation email, make sure to check your spam folder. If you still can’t find it, a copy of your order is accessible on our site by clicking “Order Status” in the upper right-hand corner. If you’ve created an account, your entire order history is available by signing in to “My Account.” If you have any questions or would still prefer an email, please contact us at to request that your invoice be resent.

How can I modify my order?

The best way to make changes to an order after it is placed is to call us at 1-855-236-6125. We try to process orders quickly so that you can receive your order in as little time as possible. Contacting us via phone right away will ensure we can modify your order before it has been packaged and shipped. If you do not reach us, please email us at

Why does my order show “canceled”?

An order is put into “canceled” status if there is any problem with the form of payment. The payment status will also reflect this information. If your order was completed correctly, the order page will notify you that your order was a success and you will receive an email confirmation of the order, along with confirmation of payment. Please email us at if you have any questions.

What information do I use to locate my order status?

Order Status can be found in the upper right-hand corner or bottom of our site. You will need your order number, as well as the zip code and the last name used for billing. Your order number was provided at the time you completed your order and is also listed on the confirmation email.

Where can I find someone to service my product(s)?

Many of the products we carry offer exceptional warranties, and the manufacturers have various networks of authorized repair technicians. If you have a problem with an item that you purchased from us, give us a call at 1-855-236-6125 or email us at and we will be happy to connect you with the appropriate manufacturer.

Do you have a physical location?

No, Outdoor Kitchen Appliances is an online store shipping to forty-nine states, we are currently not shipping to Hawaii.

Where can I order parts for my products?

If you originally purchased your item from us, simply call us and we can usually order manufacturer parts for you. If you did not purchase the item from us, we do offer a wide range of aftermarket grill parts. For other types of items, it is usually best to contact the manufacturer directly. Feel free to contact us and we will be happy to offer assistance finding parts or replacing your product

How does freight delivery for large items work?

Standard freight shipping includes free curbside delivery and lift gate service. This complimentary service is designed to expedite the process of unloading your package. After placing your order, the freight company will transport your order to their shipping terminal. Once there, the shipping company will contact you to schedule a time to drop off your delivery. The driver will take your delivery off the truck for you, but it is your responsibility to bring it on to your property. You are required to sign for and inspect the product upon arrival. It is extremely important for you to provide your main contact number at the time of checkout so that the shipping company can contact you. For more information, go to our Freight Help page, watch the video, and print out a copy of our Shipping Checklist.